🎧 Monepatee Refund & Return Policy

At Monepatee, customer satisfaction is our number one priority. We take pride in the quality of our music-inspired apparel and merchandise, and we strive to ensure a smooth and enjoyable shopping experience. To promote transparency and fairness, we’ve outlined our official Refund and Return Policy below.

1. 🛠️ Limited Return and Refund Eligibility

To uphold the standards of our curated merchandise, we only accept returns and issue refunds under specific circumstances:

  • Defective or Damaged Products:
    If your order arrives damaged or with manufacturing defects, please reach out within 3 days of receiving the item. Depending on the issue, we’ll offer a replacement or store credit.
  • Incorrect Items Received:
    If you received an item that doesn’t match your order, notify us within 3 days. We’ll ensure the correct item is sent promptly.

2. ✔️ Conditions for Returns

To qualify for a return:

  • The item must be unused, in its original condition, and include all tags and packaging.
  • You must initiate the return within 3 days of the delivery date.
  • A valid proof of purchase (order number, invoice, etc.) is required.

Note: Custom or personalized items are not eligible for return unless they arrive damaged or incorrect.

3. 🚫 Non-Refundable Items

The following are not eligible for return or refund:

  • Items that have been used, worn, or modified.
  • Products bought on sale or during promotional events.
  • Digital goods, gift cards, or any non-physical items.

4. 🔄 How to Request a Return

Here’s what to do if you’d like to return your item:

  • Contact Support:
    Email or call us within 3 days of delivery to request a return authorization.
  • Provide Evidence:
    Describe the issue and include clear photos if the item is damaged or incorrect.
  • Follow Instructions:
    After approval, we’ll provide detailed return instructions.
    (Note: Return shipping costs are the customer’s responsibility unless we made the error.)

5. 💰 Refund Process

Once we receive your returned item and verify its condition:

  • If approved, we will issue a refund or store credit.
  • Refunds are processed back to the original payment method within 7 business days.

6. 🔄 Exceptions & Special Cases

We understand that unique situations happen. If you believe your case deserves special attention, contact our support team—we’ll do our best to resolve it fairly and promptly.

7. 📞 Contact Information

For any questions or assistance regarding our policy, feel free to reach out:

Thank you for shopping with Monepatee. Your trust means everything to us, and we’re here to ensure that your experience is always reliable, satisfying, and music-inspired. 🎵